it support

LONGTERM IT SUPPORT

Working with us on the basis of maintenance contract our customers benefit the predictability of costs related to information technology, there must not also bear the expenses for job creation, social security costs and additional, specialized staff training.

IT support service is provided on the basis of a long-term contract, defining the scope of mutual obligations, responsibility and expected reaction time. This agreement is divided in to separate clauses; composed on the basis of our offer and customer expectations in the course of negotiations. Most of our contracts are monthly flat rate agreements. The value of the contract depends on the complexity of the client's infrastructure, choice of service options, and the expected parameters of SLA.

CONTINUAL MAINTENANCE SERVICE
Cooperation with new client usually starts with a comprehensive IT audit. We meet the requirements of specific customer systems and eliminate potential irregularities. Then, after the identification of required parameters both parties jointly determine the most desirable means of cooperation.

MANAGEMENT OF CLIENT INFRASTRUCTURE
Having established the client's requirements, we then help them to choose the best possible solutions. With the Client's cooperation, we participate in research which will determine any potential issues in the future and streamline design. This ensures expansion and will help to coordinate all contractors involved in the project.

ARCHIVING AND BACKUP OF DATA
We recommend our customers use dedicated systems for the archiving and backup of critical data. We help configure, deploy and maintain backup and archiving systems, optimally meeting the requirements specified by the client. Together with the client we develop a backup policy optimally combining cost and safety.

SERVICE MONITORING
We understand the necessity of key systems continuous monitoring. That is why we offer our clients access to the enterprise platform, presenting a real-time status of information maintained by key systems operators.

KEY EQUIPMENT REVIEWS AND SERVICES
We agree with the statement that "prevention is better than the cure", which is why our administrators advise  our clients to pay attention to the upcoming deadlines for maintenance and inspection service. We also advise our clients to look out for symptoms of impending failure.